pak965 Privacy Policy — How We Protect and Manage Your Personal Data

1. Introduction

pak965 ("we", "us", "the Platform") is committed to protecting the personal data of all registered players and visitors to the pak965 website. This Privacy Policy ("Policy") describes how pak965 collects, uses, stores, shares, and protects personal information in connection with the operation of the pak965 online casino and sportsbook platform at pak965.net.

This Policy applies to all individuals who interact with pak965, including prospective players who browse the website without registering, registered account holders across Pakistan — whether accessing pak965 from Karachi, Lahore, Islamabad, Faisalabad, Peshawar, or any other location — and former players whose accounts have been closed but whose data pak965 retains in compliance with legal obligations.

By accessing pak965.net and by registering an account, you confirm that you have read this Policy and consent to the collection and use of your personal data as described herein. If you do not consent to the practices described in this Policy, you must discontinue use of pak965 immediately.

This Policy is incorporated by reference into the pak965 Terms & Conditions and should be read alongside them. Capitalised terms not defined in this Policy carry the same meanings as defined in the Terms & Conditions.

2. Data Controller

For the purposes of applicable data protection law, pak965 is the data controller in respect of all personal data collected through pak965.net. As data controller, pak965 determines the purposes for which personal data is processed and the means by which that processing is carried out.

pak965 operates under an international gaming licence that imposes specific data protection obligations on the platform, including requirements relating to the security of personal data, the rights of data subjects, and the circumstances in which personal data may be shared with third parties or regulatory authorities.

If you have any questions about how pak965 processes your personal data, you may contact our Data Protection team using the contact details provided in Section 17 of this Policy.

3. Categories of Personal Data We Collect

pak965 collects the following categories of personal data, depending on the nature of your interaction with the platform:

pak965 does not collect special category data (such as racial or ethnic origin, religious beliefs, or health data) unless specifically required by responsible gaming intervention procedures and disclosed to you at the time of collection.

4. How We Collect Your Data

pak965 collects personal data through the following channels and methods:

• Direct Collection: Data you provide when completing the pak965 registration form, submitting identity verification documents, making a deposit or withdrawal request, contacting our support team, or updating your account profile.
• Automated Technical Collection: Data collected automatically when you access pak965.net, including your IP address, device identifiers, browser type, pages visited, time spent on each page, and error logs. This data is collected via server logs and first-party cookies (see Section 10).
• Third-Party Payment Providers: When you make a deposit or withdrawal via EasyPaisa, JazzCash, or a Pakistani bank partner, those providers share transaction confirmation data with pak965 solely to facilitate your financial transaction and verify its completion.
• Identity Verification Partners: For KYC compliance required by pak965's gaming licence, pak965 may engage licensed identity verification service providers who cross-reference your submitted documents against authoritative databases. These providers act as data processors under instruction from pak965.
• Fraud Prevention Systems: pak965's anti-fraud and anti-money-laundering systems analyse gaming and transaction patterns to detect irregularities. This analysis draws on data already held on your account.

5. Purpose of Processing & Legal Basis

pak965 processes your personal data for clearly defined purposes, each underpinned by a recognised legal basis. The primary purposes and corresponding legal bases are as follows:

• Account Management (Contract Performance): Creating and maintaining your pak965 account, processing deposits and withdrawals, providing access to games and betting markets, managing bonuses, and administering your account settings — all necessary for the performance of our contract with you as a registered player.
• Regulatory Compliance (Legal Obligation): Conducting KYC identity verification, performing anti-money-laundering checks, age verification, maintaining transaction records, and reporting to regulatory authorities as required by pak965's international gaming licence.
• Security & Fraud Prevention (Legitimate Interest): Detecting and preventing fraud, account takeover, unauthorised access, collusion, and system exploitation — protecting the integrity of pak965 and the legitimate interests of all players on the platform.
• Responsible Gaming Monitoring (Legal Obligation / Legitimate Interest): Monitoring gaming patterns to identify potential problem gambling indicators, applying responsible gaming tools at player request, and maintaining self-exclusion records as required by our gaming licence.
• Customer Support (Contract Performance): Processing and responding to your support queries, resolving account disputes, and communicating necessary account-related information.
• Service Improvement (Legitimate Interest): Analysing anonymised and aggregated usage data to improve platform performance, optimise the user interface, and develop new features that better serve Pakistani players.
• Direct Marketing (Consent): Sending you promotional communications about pak965 bonuses, new games, and special offers — only where you have given explicit consent for such communications, which you may withdraw at any time.

6. Data Sharing & Disclosure

pak965 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your data is shared only in the following circumstances and only to the minimum extent necessary:

• Payment Processors: EasyPaisa, JazzCash, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, and USDT processors receive only the transaction data necessary to execute your specific deposit or withdrawal request. These providers are contractually prohibited from using your data for any other purpose.
• Identity Verification Partners: Licensed KYC and AML service providers receive identity documentation necessary to complete regulatory verification checks on behalf of pak965. All such providers are bound by data processing agreements requiring equivalent data protection standards.
• Game Providers: Third-party game studios whose titles are hosted on pak965 receive anonymised session data necessary to deliver game functionality. They do not receive your name, mobile number, financial data, or any other personally identifiable information.
• Regulatory Authorities: pak965 is obligated under its international gaming licence to disclose player data to licensing regulators, law enforcement agencies, and financial intelligence units when required by applicable law, a court order, or a regulatory direction. pak965 will notify you of such disclosure where legally permitted to do so.
• Group Companies: pak965 may share your data with affiliated entities within the pak965 corporate group, subject to the same data protection standards described in this Policy, for internal administrative and compliance purposes only.

7. International Data Transfers

As an internationally licensed gaming platform, pak965 operates infrastructure across multiple jurisdictions. Your personal data may be transferred to, stored in, and processed in countries outside Pakistan, including the jurisdiction in which our gaming licence is held and countries where our technology partners and service providers are based.

Wherever your data is transferred internationally, pak965 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that described in this Policy. These safeguards include contractual data protection clauses, standard contractual clauses recognised by applicable data protection frameworks, and limiting access to data to only those personnel and systems who require it for the specific processing purpose.

By using pak965 and registering an account, you consent to the international transfer of your personal data as described in this section, subject always to the safeguards described herein.

8. Data Retention

pak965 retains your personal data only for as long as necessary to fulfil the purposes described in this Policy, or for as long as required by applicable legal, regulatory, and licensing obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your active account and for a minimum of five (5) years after account closure, in compliance with gaming licence and anti-money-laundering regulatory requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by AML and financial regulatory obligations applicable to pak965's licence jurisdiction.
• KYC Verification Documents: Retained for a minimum of five (5) years after account closure or the last relevant regulatory review, whichever is later.
• Gaming Activity Records: Retained for a minimum of three (3) years from the date of each game session or bet, for dispute resolution and regulatory reporting purposes.
• Support Communications: Retained for two (2) years from the date of last communication, unless retained for longer in connection with an open dispute or regulatory investigation.
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year after withdrawal of consent, to evidence compliance with consent obligations.

Upon expiry of the applicable retention period, pak965 will securely delete or irreversibly anonymise your personal data, whichever is technically more appropriate given the nature of the data concerned.

9. Security Measures

pak965 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and pak965 servers is encrypted using industry-standard 256-bit SSL/TLS protocols — the same encryption standard used by Pakistan's leading banks including HBL and UBL for their internet banking portals.
• Password Hashing: User passwords are never stored in plain text. pak965 uses strong cryptographic hashing algorithms (bcrypt) to store password representations, meaning that even in the event of a system breach, your actual password cannot be derived from stored data.
• Access Controls: Access to personal data held by pak965 is restricted to authorised personnel on a strict need-to-know basis. Access rights are reviewed regularly and revoked immediately upon any change in personnel role or employment status.
• Intrusion Detection: pak965 operates 24/7 automated intrusion detection and prevention systems that monitor for unusual access patterns, suspicious login attempts, and potential data exfiltration activity.
• Penetration Testing: The pak965 platform undergoes regular independent security testing, including penetration testing and vulnerability assessments, to identify and remediate security weaknesses before they can be exploited.
• Data Minimisation: pak965 applies data minimisation principles — collecting only the personal data strictly necessary for each specific purpose and retaining it only for as long as required.

10. Cookies & Tracking Technologies

pak965 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse platform performance. The following cookie categories are used on pak965.net:

• Strictly Necessary Cookies: Essential for the basic operation of pak965.net — maintaining your authenticated session after login, remembering your language preference, and enabling core platform functions. These cookies cannot be disabled without impairing platform functionality.
• Performance Cookies: Collect anonymised data about how players navigate pak965.net — which pages are visited most frequently, how long sessions last, and where error events occur. This data is used exclusively to improve platform performance and the user experience for Pakistani players.
• Functional Cookies: Remember your personalisation settings, such as preferred game categories, last-viewed promotions, and display preferences, so that you do not need to reconfigure them on each visit.

pak965 does not use third-party advertising cookies or cross-site tracking technologies. You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use pak965 normally, as session management relies on these cookies.

11. Your Privacy Rights

As a data subject, you hold a number of rights over your personal data held by pak965. These rights are described below along with how to exercise each one. pak965 will respond to all valid rights requests within 30 calendar days of receipt, or within any shorter period required by applicable law.

12. Children's Privacy

pak965 is strictly prohibited to persons under the age of 21. The platform does not knowingly collect, process, or retain any personal data relating to individuals under the age of 21. All accounts on pak965 are subject to mandatory age verification procedures designed to prevent access by minors.

If pak965 discovers that it has inadvertently collected personal data from an individual who is under 21 years of age, it will immediately:

• Close the associated account;
• Void all bets, winnings, and bonus awards associated with that account;
• Return any genuine real-money deposits to the original deposit payment method where technically feasible;
• Securely delete the personal data collected from the underage individual to the extent permitted by applicable legal retention obligations.

If you believe that pak965 has inadvertently collected data from a person under 21, please contact our support team immediately at the contact details provided in Section 17.

13. Marketing Communications

pak965 may send you promotional communications about new games, bonuses, PSL special offers, cricket betting promotions, and other pak965 services — but only where you have explicitly consented to receive such communications at registration or through your account settings.

Marketing communications from pak965 are delivered via SMS to your registered Pakistani mobile number and/or via email if an email address is registered on your account. Each marketing communication includes a clear and simple mechanism for you to unsubscribe from future messages. You may also withdraw your marketing consent at any time by updating your communication preferences in your pak965 account settings or by contacting our support team.

Withdrawal of marketing consent does not affect your ability to continue using pak965. You will still receive non-marketing service communications — such as deposit confirmations, withdrawal notifications, security alerts, and regulatory notices — as these are necessary for the operation of your account and cannot be opted out of while your account remains active.

14. Third-Party Links

pak965.net does not contain links to external third-party websites in its main content. However, in the event that any third-party link appears on the platform in a contextually relevant capacity, please be aware that pak965 is not responsible for the privacy practices of third-party websites. This Policy applies exclusively to data collected through pak965.net. We encourage you to review the privacy policies of any third-party sites you visit independently of pak965.

15. Responsible Gaming Data Processing

pak965 processes certain categories of sensitive gaming-related data as part of its responsible gaming obligations under its international gaming licence. This includes data relating to:

• Deposit limits, loss limits, and session time limits set by you in your account settings;
• Self-exclusion requests and the periods for which they apply;
• Responsible gaming tool activation history;
• Gaming pattern analysis used to identify indicators of problem gambling behaviour as required by licensing regulatory frameworks.

This data is processed on the basis of pak965's legal obligation under its gaming licence and its legitimate interest in ensuring player welfare. It is retained for the duration of the applicable restriction period and for a minimum of five years thereafter to provide an auditable record of compliance for regulatory purposes.

Self-exclusion data is treated with particular care. Players who have self-excluded will be added to pak965's internal exclusion registry, and reasonable technical measures will be implemented to prevent re-registration under the same or materially similar personal details during the exclusion period. For more information about responsible gaming tools available at pak965, please visit our Responsible Gaming page.

16. Updates to This Privacy Policy

pak965 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in applicable data protection law, gaming licence requirements, or pak965's data processing practices. Material changes to this Policy will be communicated to registered players via a notice displayed on pak965.net and, where technically feasible, via SMS notification to the registered mobile number associated with each affected account.

The effective date of the current version of this Policy is clearly displayed at the top of this page and in the hero section above. We encourage you to review this Policy periodically to stay informed of how pak965 protects your personal data. Your continued use of pak965 following the effective date of any updated Policy constitutes your acceptance of the revised terms.

17. Contact Us & Data Subject Requests

If you wish to exercise any of your data subject rights, have a question about how pak965 processes your personal data, or wish to raise a privacy complaint, please contact the pak965 Data Protection team through the following channels:

• Live Chat: Available 24/7 directly on pak965.net — the fastest channel for general queries and time-sensitive requests.
• Email: [email protected] — for formal data subject access requests, erasure requests, and privacy complaints. Please include "Privacy Request" in the subject line of your message to ensure it reaches the correct team.

pak965 will acknowledge all formal privacy requests within 5 business days and will provide a substantive response within 30 calendar days. Where a request is complex or involves a large volume of data, pak965 may extend the response period by a further 30 days, in which case you will be notified of the extension and the reason for it.

If you are unsatisfied with pak965's response to a privacy complaint, you have the right to escalate the matter to the data protection supervisory authority in the jurisdiction of pak965's gaming licence, or to the data protection authority competent for your country of residence.

This Privacy Policy was last updated and is effective as of 1 January 2026. pak965 © 2026. All rights reserved.